INSURANCE
Our Financial Policy:
All Co-payments and fees are due when services are rendered. We cannot waive your co-pay as this is a direct agreement with your insurance company. Verification of your insurance benefits are not a guarantee of coverage and is provided as a courtesy by our Insurance Manager. Please be advised that it is your responsibility to know your insurance policy benefits, such as co-payments and deductibles. It is also your responsibility to handle any disputes between you and your insurance carrier once claims are processed and benefits released.
We will file your primary insurance for you. If your insurance company has not paid in full within 45 days, the balance due is your responsibility. Should there be an overpayment, we will then credit your account and you may request a refund, as long as there no balance due on your account.
Dr. Christensen is a credentialed in-network provider with the following major insurance companies:
You are responsible for your co-pay, co-insurance and or deductible (up to your plans limits, should there be any).
These claims are all processed through HNS which is a third party biller with the exception of Aetna which is filed directly to Aetna.
Medicare Patients:
We do not accept assignment with Medicare, which means that the patient pays at the time of visit and we submit the claim to Medicare on your behalf and Medicare then reimburses you. * Please note that there is a $135 deductible per calendar year that must be met before Medicare issues payment*
*Medicare does not pay for exams, x-rays, physical therapy or durable medical equipment when performed or supplied by a Chiropractor.*
Most Personal Injury (Auto) as well as Worker's Comp cases are accepted. Please be sure to bring all paperwork associated with your injury such as police report, claim #, adjuster name and address so that we may process your claims correctly. If you are filing under your health insurance, you will need to pay all co-pays associated with your policy as well as any deductibles that may apply at the time of service.
§ 90‑411. Record copy fee
A health care provider may charge a reasonable fee to cover the costs incurred in searching, handling, copying, and mailing medical records to the patient or the patient's designated representative. The maximum fee for each request shall be seventy‑five cents (75¢) per page for the first 25 pages, fifty cents (50¢) per page for pages 26 through 100, and twenty‑five cents (25¢) for each page in excess of 100 pages, provided that the health care provider may impose a minimum fee of up to ten dollars ($10.00), inclusive of copying costs. If requested by the patient or the patient's designated representative, nothing herein shall limit a reasonable professional fee charged by a physician for the review and preparation of a narrative summary of the patient's medical record. This section shall only apply with respect to liability claims for personal injury, and claims for social security disability, except that charges for medical records and reports related to claims under Article 1 of Chapter 97 of the General Statutes shall be governed by the fees established by the North Carolina Industrial Commission pursuant to G.S. 97‑26.1. This section shall not apply to Department of Health and Human Services Disability Determination Services requests for copies of medical records made on behalf of an applicant for Social Security or Supplemental Security Income disability.
If you have any questions about our financial policy or your insurance, please contact the office at 704-347-2888 and ask for Mary.
